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Contact EyeMed Vision Care Customer Service

EyeMed Vision Care Phone Numbers and Emails

Toll-Free Number:

  • (888) 581-3648
Call customer service

Legal:

  • (513) 765-6250
    Privacy Inquiries

EyeMed Vision Care Email:

Legal
Privacy Inquiries
Send Message
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EyeMed Vision Care Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call EyeMed Vision Care is 5137656250. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Saturday. The average call time is 16 seconds.

  • People call EyeMed Vision Care mainly because of request for information, account and product/ service.

View full overview ›

How to Contact EyeMed Vision Care Customer Service?

Most Popular Number:

(888) 581-3648

The Eyemed customer service number for general inquiries is 1-888-581-3648. You can contact their Help Center for information about membership and benefits. The customer support assistants will answer your questions, explain the details, and help you submit a claim. You can also learn more about discounts and prices at this helpline. Another Eyemed contact you can use to get in touch with their agents is 1-513- 765-6250. The corporate office representatives are available for consultations and legal inquiries at this number within the company's regular working hours. You can use this helpline to contact their Data Protection Officer if you have questions regarding the Privacy Policy.

The Eyemed address you can use to reach their corporate office is EyeMed Vision Care LLC, 4000 Luxottica Place, Mason, Ohio 45040, United States. This address can be used for customers' questions, concerns, complaints, and suggestions. If you experience difficulties accessing their website, report the issue to the Help Center at this office. EyeMed Vision Care customer service team will respond to your request as soon as they study your case. You can also send official correspondence and documentation to corporate headquarters. If you have Data Protection-related questions, mail them to the Privacy Officer at this address. To get in touch with the Data Protection Department faster, email them at privacyoffice@eyemed.com.

You can access the Eyemed customer service chat from the company's website. Click the Contact Us link at the bottom of the homepage and select the appropriate category that best describes your needs. Choose the Members and Providers option or click the Brokers and Employers link. Once you have selected the category, you will be redirected to a page where you can initiate a live chat session with the customer care representative. You can discuss your issue with the Eyemed chat operator and follow the instructions to resolve the problem. Alternatively, send a direct message via social media to chat with the customer support advisors online.

The Eyemed phone number hours are daily between 8 a.m. and 8 p.m. ET. You can call the company helpline within these hours for information and assistance with your issues. The customer care agents are available via live chat during the same time. If you prefer communicating via social media, note that it may take several business hours for the support assistant to respond.

If your inquiry is not time-sensitive, you can email Eyemed customer service using the online form on the company website. They usually respond to emails within several business days. To receive a written response to legal inquiries, contact the company representatives using their regular mailing address.

PissedConsumer Club

Contact Information

EyeMed Vision Care Website:

EyeMed Vision Care Help Center:

Corporate Office Address:

EyeMed Vision Care LLC
4000 Luxottica Place
Cincinnati, Ohio 45040
United States

EyeMed Vision Care Rating Based on 45 Reviews

Rating details

1.6
more details
Customer service
Reliability
Value for money
Insurance Plans Acceptance

Rating stats

Rating trend

Summary of EyeMed Vision Care Customer Service Calls

501 TOTAL
CALLS
06:19 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call EyeMed Vision Care?

Request for Information Question:

  • “Need to find out about dr that was not good”
  • “How to get reimbursed for frames”
  • “I want to check what my policy covers”

Product/ Service Question:

  • “Insurance cards”
  • “I have vision insurance and I am getting a bill to make these payments because it wasn't paid. I have vision insurance through my company.”
  • “Out of network”

Account Question:

  • “Login”
  • “To sign up for eye care insurance.”
  • “I need to log in online”

Payments and Charges Question:

  • “Where do i send payment for Dr. Trevor A. BELL”
  • “Change payment plan”
  • “Following up on reimbursement claim”

Cards Question:

  • “Get ID cards for vision”
  • “Need card information”
  • “Id cards”

Activation/ Cancellation Question:

  • “CANCEL”
  • “Cancel insurance”
  • “Cancellation”

Staff Question:

  • “Try to get some service”
  • “Member services”
  • “Customer service”

Shipping and Delivery Question:

  • “Have not received my reimbursement for my frames and lenses ,I have fallon advantage insurance with that is included, it's going on 6 months now,the eye glass people called u 3 times,still no check,please let me know what the hold up is..”
  • “I did not receive my insurance card”
  • “I need to get the right benefit plan”

Return/ Replace Question:

  • “Replacement ID card”
  • “Authorization return”
  • “Replacement cards”

Website/ Application Question:

  • “Application”
  • “AM A MEMBER YOUR WEBSITE IS NOT WORKING AND AM VERY ANGRY”

Refund Question:

  • “Refund”

Other Question:

  • “Estoy pagando el seguro y no cuento con usurario y contraseña”
  • “Info on benefits”
  • “Eligibility”

Compare EyeMed Vision Care Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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