EyeMed Vision Care
EyeMed Vision Care Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EyeMed Vision Care has a 1.5 star rating from 31 customer reviews; consumers are mostly dissatisfied and the distribution is heavily unfavorable.
Key Takeaways for Future Customers
- Many EyeMed Vision Care reviews report persistent website and claims submission failures.
- Expect long waits and difficulty reaching a live representative for membership or billing help.
- Out-of-network reimbursement is possible but often delayed or partial; many ask for a refund.
Negative Feedback / Risk Areas
- Customer complaints about inaccessible customer service and automated help lines.
- Frequent claims processing errors and lost or unpaid claims.
- High prices, billing confusion, and limited reimbursements.
Positive Feedback
Some patients note reimbursement for out-of-network claims and occasional helpful customer care interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EyeMed Vision Care has a 1.5 star rating from 31 customer reviews; consumers are mostly dissatisfied and the distribution is heavily unfavorable.
Key Takeaways for Future Customers
- Many EyeMed Vision Care reviews report persistent website and claims submission failures.
- Expect long waits and difficulty reaching a live representative for membership or billing help.
- Out-of-network reimbursement is possible but often delayed or partial; many ask for a refund.
Negative Feedback / Risk Areas
- Customer complaints about inaccessible customer service and automated help lines.
- Frequent claims processing errors and lost or unpaid claims.
- High prices, billing confusion, and limited reimbursements.
Positive Feedback
Some patients note reimbursement for out-of-network claims and occasional helpful customer care interactions.
Media from reviews
Turn one complaint into a collective action
Beachwood, Ohio
Medicaid and Medicare patients should not go there. Frames are over 600.00 and they are very racist.
- - Dr. Junkin is racist.
- - She pressures buying expensive frames.
- - Billing is a mess and staff can't repair frames or speak to Hispanic customers.
*** is very racist. She has a part in ownership and gets mad when you don't buy those high ass frames.
If their is a problem with the prescription, she blames the problem on you.
It is a mess in the billing, the two women do not know how to repair the frames nor even speak to Hispanic or blacks. I will never go there again.
User's recommendation: Do not go there. They are overly priced for people with certain incomes.
Seattle, Washington
Submitted a claim, later shows "no claim yet to display"
submitted a claim, later shows "no claim yet to display". The webpage does nothing.
No acknowledging email, nothing. Waste of time.
My company should get rid of them. Going to talk to HR.Tell
User's recommendation: Tell your company don't sign up with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaste of money
- - The insurance is not worthwhile.
- - Cheaper options exist: two boxes of contacts for $95; Contacts Direct costs 2.5x after discount.
They are not good at all, there's no point in paying for this insurance, if you can even call it that. I can buy two boxes of contacts on a cheaper website for $95, or use Contacts Direct that charges 2.5 times as much after a discount.
It still is the same price after using the $140 allowance.
Pointless. I'm just getting rid of and saving the $5 on my paycheck.
- Whatever they cover is jacked up by 3 times do it doesnt matter
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Can Not use these Glasses
I'm not a happy customer. I got a pair of glasses from my insurance and unfortunately, I'm not able to use them as I can't see through them.
They are poorly made. I'm so disappointed.
Preferred solution: . The lens are way too thick I can’t even see through them , I would like a replacement done in which the lens are smoothed out and fixed .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMediocre Service, Terrible Coverage, Worse Website
- - Out-of-network claim confirmed, but no record.
- - Support told me to re-submit.
- - Site errors and a security check blocked submissions; not recommended.
I tried to submit a claim for an out-of-network appointment, and at first, it seemed like it had worked. I received the confirmation and everything, and it appeared like it had gone through.
Then, weeks later, I started to wonder why I hadn't gotten my reimbursement yet. I checked my account only to find that there was no record of my claim. I called their customer support line to ask for help with submitting my form, only for them to instruct me to do exactly what I did the first time. I attempted to submit my claim again and was met with a site error.
I returned later to try again and received a 'Your receipt failed our security check - please delete and try re-uploading' message.
Their site and services make getting help and service way harder than it should be. If you're in the market for an insurer, do not consider this joke of a provider.
- Reimbursement for out-of-network claims
- Difficult to submit claims
- Broken website
- Consistently frustrating experience
Preferred solution: I'm currently looking for a new insurer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAWFUL!!
- - Automated help line is hard to use and rarely understands.
- - Card states Cigna Vision; EyeMed contact details aren't on it.
You absolutely will NEVER be able to speak to a human. The automated "help" line is a joke unless you have very basic questions.
Additionally, the automated line has trouble understanding what you are saying. English is my first language, I speak clearly and slowly, and have never had an issue with automated lines not being able to understand me. Simple "please say yes or no" ... I say "yes" and she responds "I'm sorry, I wasn't able to understand you".
I spent 10 minutes trying to get an answer regarding a specific situation with my husband's glasses and I literally got nowhere. By the way, our iinsurance is through Cigna Vision, but it says "serviced through Eye Med" in small print on the card.
Why would't Cigna put the customer number and website for EyeMed on the card if that's who we are supposed to contact for customer service?? Things are really going down the toilet these days.
User's recommendation: Literally no customer service except for basic questions. Stay away unless you enjoy being frustrated and are OK with a company that has an annoying automated help line that doesn't provide much help and won't give you a live person. Ever.
Bangor, Maine
Absolutely cannot get a person on the phone.
Pushes you to website and disconnects your phone call. Website inaccessible cannot get answers. Very AWFUL customer service, take that back NO CUSTOMER SERVICE
User's recommendation: Beg your company to switch plan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorthless Benefit ..
- - Paying cash is cheaper than using the benefit.
- - First visit cost $600; sunglasses don't work.
- - Benefit can be used after a year; Eyemed prices up.
And I'm finding it would be cheaper to pay cash rather than use this first time I tried to use it ..Ended up with a $600 bill and a pair of sunglasses that don't work .. (cannot wear them) .. Now I'm trying again ..you have to wait a year to use your "Benefit" again ...And I'm finding it would be cheaper to pay cash and not use this crap at all ...They Mark up the Prices on "Eyemed Approved" products so much it makes it worse than worthless ...total SCAM ..
- Scam is they mark up prices to screw you
Preferred solution: make it something people can really use ...NOT a SCAM
User's recommendation: Avoid Eyemed at all costs
Canton, Michigan
Horrible website and claims submission process
- - OON claim submission went well; Google helped navigate.
- - I received no reply and was told there was an error on a date, and the site is difficult.
My first electronic submission for an OON claim went fairly well (I used google to help me navigate their network). However I heard nothing back from them and contacted customer service only to be told I had an error on one of my dates! Never wouldve known this; plus website to submit is VERY DIFFICULT!
User's recommendation: Do not chose them as a network!
Customer Service does not know their product
- - Support lacked product knowledge.
- - I had to push for information on out-of-network benefits and Ortho-K lenses.
- - Persistence is needed on calls.
Customer service does not know their own product. I had to teach them their own job and keep pushing for them to actually look up the info.
In particular, we were discussing out of network benefits and orthoK lenses. You must keep pushing when you talk to them on the phone otherwise you'll get nowhere.
Preferred solution: the contacts covered as promised
User's recommendation: You must push for answers when you call!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint-left lense bifocal bad prescriptio
- - Glasses received 3/7/2024.
- - After 2 weeks, returned for adjustment due to eye strain; left lens blurred; prescription correct.
Contacted by eyemed customer support this a.m by email-QC Dept-Karen. Provided as requested-provider name and address(american best-2602 sw college road ocala florida.Date of service-2/22/2024. Provided eyemed coverage plan id-DEN650VIS694HER833.Their email stated once info received the complaint would be re-opened and I would get a reply in 30 days.I really appreciate you all assisting me!
Went back per appt-3/4/3024-prescription for left lense(very blurred vision. Mr Salazar said prescription correct. Nothing could be done. Advised him that I could see better with my old glasses(over 2 years old)-his comment was "because
You are use to wearing them.
He mentioned cataracts in my left eye(not significant enough for surgery yet. This was true when i was prescribed the old glasses i told him. He was adamant that nothing could be done as the prescription was correct.
At the initial exam he rushed me through as if he had a date. My appt was near the lunch hour.
My vision plan is through Humana ppo.
Joseph Tribble
- Staff that prescribe the glasses
Preferred solution: I would like the prescription for my glasses to be redone. My vision should not be better with glasses that are over 2 years old as compared to glasses just over 4 weeks old!
User's recommendation: Optician did not impress me as to having pride in his job.
Tampa, Florida
Did not receive any glasses for the 200.00 could not talk to anyone on the phone
Get costomer service people
If you have a 200 dollars for glasses get the glasses they said that you get free eye exam and a pair glasses free but they want to sell you everything
Hedgesville, West Virginia
Bad customer service
- - Claims take long to resolve; about 45 minutes on a call with follow-ups.
- - Automated system requires saying and spelling your name, and still fails.
If you have an issue with a claim be prepared to spend a long time trying to sort it out - 45 mins on the phone multiplied by 3/4 follow up calls. This has been my consistent experience with 8 or so years being with them.
They also have the worst automated calling system, having to say and spell your name to a computer 5 times and it still wont get it. Very frustrating.
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to make a claim
I recently purchased 2 pair of glasses at Costco and would like to make a claim on one. I lost my card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaste of Money
- - Used an EyeMed preferred provider for a routine exam.
- - EyeMed won't cover the routine exam due to a medical condition.
- - The exam found early cataracts.
I went to an EyeMed preferred provider to get a routine exam. During the exam, they discovered that I am in the beginning stages of cataracts.
BECAUSE they discovered a "medical condition," EyeMed will not cover the cost of the ROUTINE exam. What is the purpose of an exam if not to check the health of your eyes? TOTAL WASTE OF MONEY. I get zero benefit for my monthly premium.
Garbage excuse.
An EXAM is an EXAM. The findings are irrelevant.
- Will not cover exams if the doctor finds something
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT WASTE YOUR MONEY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisinformation
Eyemed lists providers and locations that are not in network as in network. It's been really difficult to find a provider.
Preferred solution: They should be better
User's recommendation: avoid if possible or always confirm that your provider is in network
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You sound angry. Maybe it's time for a new bra.